The dryer is installed but the bypass valve is open: air goes around the dryer, not through it.
What you'll see
If the bypass is closed and air goes through the dryer but you still have water, the dryer itself isn't working. See: Dryer Not Achieving Dewpoint.
How to diagnose
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Check valve positions
Most dryer installations have three valves: an inlet valve, an outlet valve, and a bypass valve. The bypass should be CLOSED during normal operation. The inlet and outlet should be OPEN. Check all three.
Result: Bypass open = close it. Inlet/outlet closed = open them.
How to fix it
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Close the bypass and open the dryer valves
Simple fix -- close the bypass valve, open inlet and outlet valves. If the dryer was bypassed because it was causing problems, fix the dryer first before routing air through it again.
Temporary bypasses have a way of becoming permanent. Always tag or label the bypass valve with a reminder. If the dryer was bypassed due to a fault, create a work order to fix it -- don't leave it.